This Shipping Policy details the procedures Ochelatas or its delivery partners employ to handle distribution, logistics, and shipments when needed. Though primarily offering informational services, Ochelatas adheres to this uniform policy for any physical products to maintain transparency and reliability.
Orders are often processed during regular business hours upon confirmation. Customers will receive notifications if additional verification or actions are necessary. Processing durations may vary according to product characteristics, demand, or recognized holidays.
Ochelatas collaborates with reliable carriers and logistics companies. Delivery methods could involve postal services, courier systems, or other suitable means depending on location. Once orders are shipped, tracking details will be shared with the customer when available.
Shipping availability may vary depending on location, customs regulations, and logistical constraints. Customers are encouraged to confirm shipping eligibility before placing an order. Ochelatas cannot promise delivery to areas that have restrictions or are unreachable due to limited courier services.
While we strive to fulfill shipments within the estimated period, unforeseen delays may occur due to factors beyond our control, such as weather conditions, customs procedures, or carrier complications. Ochelatas does not assume responsibility for losses or inconveniences caused by delays from external delivery services.
In cases where a package is damaged or does not arrive within the expected timeframe, customers should immediately contact Ochelatas. We will collaborate with the carrier to investigate and, if necessary, offer a replacement or refund in line with our Refund Policy.
This Shipping Policy was revised in January 2025 and remains valid until further notice.